Job Title:

General Manager

Reports to :

1. CEO / Founder,

2. COO / Founder

Expected RESULTS (IN SUPPORT of OUR COMPANY GOALS):

1. In ALL areas of performance:

As the GM, my first responsibility is to at all times support the following four:
- Our Vision, Strategy, driven by our sense of Purpose
- Defining and modeling our Culture
- Living and Breathing our core values on a daily basis
- Our Organizational Performance
- Driving Change (improving our performance)

As the GM, I am a role model and effective coach to every team member and am an ambassador to our guests.

In all areas described above, as the GM, I behave in a way that supports these defined results on a daily basis.

My team, the whole team, feels like they’re supported, they have the tools they need, and can accomplish all that’s asked of them!

2. To Culinary:

As the GM I support the kitchen managers to consistently produce the defined results for the culinary team/department. This support is constant and ongoing. This includes:
- Production and Brand consistency
- Daily costing skill, training, growing awareness including:
  - Purchasing, receiving, all Budget and fiscal goals
  - Coaching culinary and service team members

I am a partner to the Executive Chef / Owner to clearly refine our concept in a way that honors and builds the brand. This partnership is constant and ongoing in awareness, conscious exploration of “what’s next.”

I am a coach/guide to the kitchen manager to support that person’s success as a coach/mentor to each of their direct reports: the culinary team in our restaurant.

3. To Beverage:

As the GM I support the head bartender to consistently produce the defined results for the beverage team/department. This support is constant and ongoing. This includes:
- Production and Brand consistency
- Daily costing skill, mindfulness, growing awareness including:
- Purchasing, receiving, all Budget and fiscal goals
- Coaching beverage, service staff, and culinary team members

I am a partner to the head bartender to clearly define new concepts that honor and build the brand. This partnership is constant and ongoing in awareness, conscious exploration of “what’s next.”

I am a coach/guide to the head bartender to support that person’s success as a coach/mentor to each of their direct reports: the asst. managers, and bartenders; as well as the servers, managers, and culinary teams in our restaurant.

4. To Special Projects:

As the GM I support Special Projects to consistently produce the defined results of each special project that may also be unique to our concept. My support as a coach/guide is constant and ongoing. This includes:
- Clarity of Production and Brand consistency
- Mindfulness, growing awareness including:
  - Project roll out unique to each concept
  - Purchasing, receiving, achieving all budget and fiscal goals
  - Coaching and supporting managers, all service staff, and culinary team members to be clear on the effective execution of special projects AND to be excited doing so!

I am a partner to Special Projects to clearly define the concept that honor and build the brand. This partnership is constant and ongoing in awareness, conscious exploration of “what’s next.”

I am a coach/guide to the team at Ras Plant Based to support that person’s success as a coach/mentor to all those with whom this person interacts: managers, team members, including guests and vendors.

5. To Accounting:

As the GM, I support the Controller to attain the all the information needed from each and all concepts to ensure the financial statements are correct, clean and clear, and provided to the CEO / Leaders no later than the 5th of each month.

As the GM, I serve as an expeditor of fiscal information, when needed, for the accounting department to achieve its defined goals.

6. To Marketing

As the GM, I am a resource to and partner with the Director of Marketing to support and grow the Brand Message. I do so by reinforcing at all times the following four areas:
- Our Vision, Strategy, and sense of Purpose
- Defining and modeling our Culture!!!!
- Our Organizational Performance
- Driving Change (improving our performance)
As the Leader I am a resource and expeditor to the Marketing team in support of their needs to complete projects on deadline and budget.
My behavior with the Marketing team at all times models the Brand.

7. To the Founder/President:

As the GM, I am the “go to guy” for the owners.
I do what I say I’ll do. I can be counted on.
If I know, I act on BRAND; when I don’t know, I ask, from a place of interest and excitement to learn.
I speak my truth to the owners; I act as a partner; I listen as a confidant.
All other elements listed in my job description support my effective actions for/with the owners.

DUTIES AND REPONSIBILITIES: 6 General Areas:

Systems/Processes

As the GM I am directly responsible to assure that all systems and processes are definitive and clear in structure at the same time, allowing fluid and flexible application (when needed). All systems and processes in the company include clear goals regarding:
- Human Performance expectations
- Metrics that define excellence
- Accountability in all we do, and from all parities involved
- Definitions of what clear and effective Communication looks and sounds like
- Leadership behavior: I command respect; I NEVER demand respect.

Human Performance

As the GM I am a resource and mentor to the Leadership team to support clear expectations regarding human performance (on BRAND) for any department.
- Because of my actions, and facilitation, as the Leader, all team members understand what excellence means.

My actions develop and maintain trust within the lead team and all team members
- The team feels like they can talk to me about life.
- The team talks to me, reaches out to me to clarify excellence.
- I hear things like It I love it here! The leaders care! They listen! They have high standards!

Metrics

As the GM, I ensure that all projects undertaken include definitive metrics of success. We define, assign and measure success with any action we take.
I insure that as the team, as people, we do what we say we will do!
We have targeted fiscal goals and hit our budgeted numbers
- We have an expedient turn around plan if we do not hit our numbers
As the GM, I see to it that all projects have defined action steps and follow through
I ensure that Budgets are accurately updated monthly, regardless of reason, story or excuse (see communication!)

Accountability

With me as the GM our people know to do what they say they’ll do. Integrity is our value.
With me as The GM:
- “They reach deadlines and excel”
- “They raise their hand and ask questions”
- Budgets are held, regardless of reason story or excuse.
I insure that in any projects we create as a Brand, or within our individual concepts, accountability is defined and held in accordance with our Company Core Values.

Communication

As the GM, I coach, guide and facilitate:
- People understanding what’s expected of them!
- Our team to feel accepted, supported and successful
- Definitions of excellence
- Direct data-based feedback
- The execution of excellence
As the GM, I constantly ask, “how can I do this better?” and “How can we do this better?”
Meetings with owners, managers demand budget performance!
We focus on sales generation vs. effective costing. “How do we build sales?!”

Leadership

As the GM, I assure that our people (all):
- Know what to do
- What ‘s expected of them!
- Pride is clear, without ego~
- Approachability!
- Values are explicit
- There is free thought and flow…

I assure this list of outcomes by coaching, guiding and facilitating my leadership team to support these actions.

Specific

I am a role model of the brand to my team, our guests, and our community.

I walk my talk
I am PUNCTUAL and reliable in my work habits.
I maintain a professional appearance at all times.
I refrain from negativity, gossip, or talking down to others.
I assist and support the company in every way, especially in task completion and communication. I go where the company needs me to go without question or complaint.
I perform all required paperwork thoroughly and promptly, noting any discrepancies, errors, or abnormalities.
I attend all required meetings, taking notes and following up appropriately.
I lead change and stay abreast of all changes in the Company.

As the GM, I am aware of and track:

Leader’s in their roles with managers in any way possible. I am there for their support; I report to them! This entails a wide variety of tasks including:
- Overseeing maintenance, both routine and emergency
- Overseeing and assistance in the preparation of labor, food and beverage cost reports
- Assist in hiring systems and follow through
- Support to the performance/organization of the regular and thorough taking of inventory & timely extensions
- Assist in the development and implementation of all training programs, including manual development with detailed procedural guidelines and systematic follow-up.
- Regular meetings with the entire management team to discuss:
  - P&L performance
  - Special events, sales contests, and promotions
  - Staff and disciplinary issues
  - Maintenance & safety issues

Mentoring leader’s to be aware of all quality and profitability goals and strive constantly toward them. This will include:
- Monitoring trends in all departments in order to reduce labor cost to budgeted goals or lower.
- Monitoring the food, beverage and service quality
- Monitoring the speed of kitchen and bar production
- Monitoring all phones and front personnel to ensure that proper and effective guest connection, care (and salesmanship) is employed on the phone.
- Constantly observing the work of each host, server and bartender, as well as the satisfaction of all our guests.
- Ensuring that side-work are done properly and thoroughly
- Leading pre-shift meetings (and post-shift meetings as necessary) in an entertaining and experiential process that assists knowledge retention.

PHYSICAL AND MENTAL REQUIREMENTS:

This position requires a person be physically fit and mentally alert. There is need for standing, walking, sitting, lifting, kneeling, reaching, handling, fingering, thinking, reasoning, and calculating, some of it constant.
This job has an inherent amount of physical and mental stress. All candidates for this position must be prepared for and capable of adapting to such conditions.
This person must be literate in English and reasonably skilled in math. Literacy in Spanish is an advantage and strongly encouraged.
This person must be computer literate and able to efficiently run Word, Excel and Outlook.
Since this is a hospitality position, a positive attitude and polite behavior are expected in all dealing with guests and/or fellow team members. As mentioned earlier, this person is expected to be a role model on a daily basis in living example of the Purpose and Values of the Company.

ENVIRONMENTAL CONDITIONS:

1. The work is primarily indoors, but dependent on conditions, work out of doors may occasionally be required.

2. The employer will attempt in every way to maintain a safe, healthy and pleasant working environment but should the team member notice any potentially unhealthy defect, condition, or situation, he/she will be expected to notify his/her superior immediately to repair that condition.

QUALIFICATION REQUIREMENTS:

Literate in English and basic math.
Demonstrate a level of passion and dedication where no task is beneath you.
Proven leadership skills and commitment to excellence
Must have a positive attitude and willing to put in all the time needed to learn.
Must be available to work flexible schedule at the request of ownership.
5+ years of general manager experience at high-volume restaurants with profit and loss responsibilities.
Desire to make an impact on guests, team and our community
Strong and proven business and financial acumen
Demonstrate experience with decision making, process improvement, strategic planning, customer focus, managing profitability, quality control
Strong interpersonal and conflict skills
Strong analytics/decision-making skills

WHAT PERKS YOU WILL GET:

Bonus Plan
Health, dental + vision insurance
Paid Vacation
Wellness program + paid gym membership
Opportunities to grow and develop your career
Leadership certification and tuition
401K
Free healthy and delicious shift meal

SALARY RANGE:

$100,000 – 110,000 based on experience

Apply Now!

718.701.8801

PHYSICAL AND MENTAL REQUIREMENTS: